Return Policy

01The window

Ready-to-ship pieces can be returned within 30 days of delivery. Start the return within that window and you are inside it, even if the parcel reaches us a few days later.

02Condition we need it in

• Unworn, unaltered, and free of marks, scent or resizing.
• In its original box and pouch, with the IGI certificate and any documentation that came with it.
• With the order number or the original invoice, so we can match it to the sale.

A missing certificate can be replaced, but the cost of the reissue comes off the refund.

03What we cannot take back

• Bespoke and made-to-order pieces, which are cut for one person and cannot be resold.
• Anything engraved or hand-personalised.
• Items sold as final sale, which are marked as such on the product page before you buy.
• Gift cards.

This does not affect your statutory rights. If a piece is faulty, wrongly described or not what you ordered, it is covered whatever category it falls in.

04How to start one

• Email blessjewel3@gmail.com or call +91 80004-41014 or +91 94264-14848 with your order number and which piece is coming back.
• Tell us whether you would like a refund, an exchange or a resize — sometimes the fit is the only problem.
• We reply with a prepaid, insured return label and the address to send it to.
• Pack the piece in its original box, inside an outer carton, and hand it in for tracking.

Do not post a piece back without contacting us first — an uninsured parcel that goes missing cannot be refunded.

05Who pays return shipping

We do. The label we send is prepaid and insured, for change-of-mind returns as well as faults, and nothing is deducted from your refund for it.

If you choose to arrange your own courier instead, use a tracked and insured service. Until a parcel reaches us it remains your risk, and we cannot refund what does not arrive.

06Refunds

Every returned piece is checked by the bench before a refund is approved — usually within two business days of arrival. Once approved, the refund goes back to the original payment method within 7 business days.

Your bank decides how quickly it appears on a statement, which can add a few days beyond our side of it. Original delivery charges are refunded in full where the whole order is returned, or where the piece was faulty.

07Exchanges

Exchanges are treated as a return and a new order, so the new piece is made or reserved as soon as you confirm it rather than waiting on the old one to arrive. Any difference in price is charged or refunded at that point.

08Faulty, damaged or wrong

Check the parcel on arrival. Damage in transit must be reported within 48 hours of delivery, with photographs of the packaging as well as the piece, so the carrier claim stands up.

A manufacturing fault is our problem for the life of the piece — we repair it, remake it or refund it, and we pay the shipping both ways. Ordinary wear, accidental damage and work done by another jeweller are not manufacturing faults.

09Resizing and aftercare

If the piece is right but the fit is not, a resize is often faster than a return. The first resize is free within 60 days of delivery. Professional cleaning is free for the life of the piece, and a yearly setting check costs nothing.

10Cancelling before it ships

A ready-to-ship order can be cancelled for a full refund any time before it is dispatched. A made-to-order piece can be cancelled without charge until we begin cutting; after that we can only cancel what has not yet been committed to metal, and we will tell you plainly what that means for your order.